OXFORD FAQs

This document outlines Oxford Properties Frequently Asked Questions.

 

The Number One Question this year.

ANSWER: You can use it at any of our Oxford locations, hotel partners or Porter Airlines. If you have any further questions, please contact Guest Services at your local shopping centre or send us an email at giftcards@oxfordproperties.com.


Gift Card General FAQs

 

Oxford Gift Card PLUS is a prepaid or “stored value” card that can be used to purchase merchandise and services from participating merchants within any one of the Oxford Properties Shopping Centres, Urban Retail Centres, select Fairmont Hotels & Resorts, Park Hyatt Toronto and the InterContinental Toronto Centre. It can also be used to purchase flights on Porter Airlines. Oxford Gift Card PLUS not only makes a more attractive gift than cash, but a more secure one as well, because the value can be replaced if lost or stolen (conditions apply). 
Unlike a store gift card or certificate, which will be accepted only by the retailer that issued it, Oxford Gift Card PLUS is accepted at thousands of stores, at Oxford shopping centres across Canada. What makes Oxford Gift Card PLUS even more special is that you can also redeem it at select Fairmont Hotels & Resorts, Park Hyatt Toronto and InterContinental Toronto Centre, as well as on Porter Airlines. Oxford Gift Card PLUS has no customer service fees after purchase, no monthly maintenance fees, no hidden deductions or expiration of funds.
No, Oxford Gift Card PLUS is a prepaid card that you can “load” with various amounts between $10 and $1000 at the time of purchase. Unlike some gift cards, Oxford Gift Card PLUS has no customer service fees after purchase, no monthly maintenance fees and no hidden deductions.
You can purchase an Oxford Gift Card PLUS card in any dollar amount you choose from $10 to $1,000. There is a daily maximum purchase limit of $9,000 per customer transaction.
Oxford Gift Card PLUS can be used to purchase merchandise and services from participating merchants within any one of the Oxford Properties Shopping Centres, Urban Retail Centres, select Fairmont Hotels & Resorts, Park Hyatt Toronto and InterContinental Toronto Centre. It can also be used to purchase flights on Porter Airlines.
NOTE: Merchant acceptance list is subject to change; please check with Guest Services at the property for the most up-to-date version of the list. Oxford Gift Card PLUS can be used anywhere American Express cards are accepted within our centres.

ONTARIO

Hillcrest Mall
9350 Yonge Street, Richmond Hill, Ontario, L4C 5G2

Scarborough Town Centre
300 Borough Drive, Scarborough, Ontario, M1P 4P5

Square One Shopping Centre
100 City Centre Drive, Mississauga, Ontario, L5B 2C9

Upper Canada Mall
17600 Yonge Street Newmarket, Ontario, L3Y 4Z1

Yorkdale
3401 Dufferin Street Toronto, Ontario, M6A 3A1

Metrocentre - Retail Concourse
200 Wellington Street West Toronto, Ontario, M5V 3G2

Richmond-Adelaide Centre - Retail Concourse
120 Adelaide Street West, Toronto, Ontario, M5H 1T1

RBC WaterPark Place
88 Queen Quay W. Blvd., Toronto, Ontario, M5J 0B5

Royal Bank Plaza - Retail Concourse
200 Bay Street Toronto, Ontario, M5J 2J5


ALBERTA

Kingsway Mall
109 Street & Kingsway Edmonton, Alberta, T5G 3A6

Southcentre Mall
100 Anderson Road SE Calgary, Alberta, T2J 3V1

Centennial Place
29th floor Management Office Reception
520 3 Ave SW,
Calgary, Alberta, T2P 0R3*

Bow Valley Square
Retail Concourse 3rd Floor Management Office
205 5 Avenue SW, Calgary, Alberta, T2P 2V7

Devon Tower
400 - 3rd Avenue SW, Calgary, Alberta, T2P 4H2*

Ernst & Young Tower
440 - 2nd Avenue SW, Calgary, Alberta, T2P 5E9*


QUEBEC

Les Promenades Gatineau1100 Boul Maloney O, Gatineau, QC J8T 6G3

Quartier DIX30
9160 Boulevard Leduc, Brossard, Quebec, J4Y 0B6

Les Galeries de la Capitale
5401 Boul Des Galeries, Quebec, Quebec, wG2K 1N4


In addition, Oxford Gift Card PLUS can be used at the following hotels:

InterContinental Toronto Centre
225 Front Street West, Toronto, Ontario, M5V 2X3*

Park Hyatt Toronto
4 Avenue Road, Toronto, Ontario, M5R 2E8*

The Fairmont Banff Springs
405 Spray Avenue Banff, Alberta, T1L 1J4*

The Fairmont Chateau Lake Louise
111 Lake Louise Drive Lake Louise, Alberta, T0L 1E0*

The Fairmont Chateau Whistler
4599 Chateau Boulevard Whistler, British Columbia, V0N 1B4*

The Fairmont Jasper Park Lodge
Old Lodge Road Jasper, Alberta, T2J 3V1*

Porter Airlines
Billy Bishop Toronto City Airport, Toronto, Ontario, M5V 1A1*


* Redeem only. Oxford Gift Cards not yet available for purchase at these locations. Please visit the individual shopping centre website to determine what Gift Card program they have available.
When you choose standard shipping, we mail your gift cards to your billing address. Standard shipping costs are included in your order fee. This delivery service is not trackable and will be delivered by Canada Post in 5-10 business days.
We do not have an electronic version of our gift card. We only have physical cards that we ship via Courier, Canada Post or you can pick one up at any of our properties.
 
Oxford Properties Purchasing FAQs

 


Oxford Properties Purchasing FAQs

 

There are two ways you can purchase your Oxford Gift Card PLUS. 1] Online, by completing our order form and having the card delivered right to your door. 2] At any of the Oxford Properties Shopping Centres and at most of our Urban Retail Centres. All shopping centres accept cash, American Express, Visa, Mastercard, Discover, WECHAT pay, Alipay, Union Pay and debit cards as payment. If the purchase is made with a credit card that is not chip-enabled, you will be asked to provide valid government-issued photo identification (health card not accepted).
None. There are no additional fees after purchase, no customer service fees as well as no monthly maintenance fees - as a result, once you have purchased the Oxford Gift Card PLUS, the funds will remain on the card until they are used.
When purchasing the Oxford Gift Card PLUS, the terms and conditions are given to the purchaser as part of the transaction. The terms and conditions of the gift card are placed behind the gift card in the packaging. If you require another copy please go to guest services at your closest Oxford Properties Shopping Centre or view it online.
Yes you can, please contact your local Oxford Shopping Centre or our Business Gifting website.
Our daily maximum purchase limit per customer transaction is $9,000.
Please speak to a Guest Services representative to discuss your requirement. We do not sell more than the limit to an individual on any given day. If it is for business purposes please state your intentions to the Guest Services representative at the Guest Services desk and you will be directed to the appropriate contact.
Absolutely. The Oxford Plus Gift Card can be a useful tool for managing your budget. You can choose in advance how much you want to spend on shopping or travel, for a specific period of time, and you do not have to worry about hidden service fees or deductions.
Yes. Oxford Properties Group does ship online orders to third party recipients for gifting. The credit card used must be tied to a Canadian address and the billing address must match the credit card address. 
An Oxford Gift Card Plus is generally active the moment it is purchased; however, in some cases it may take up to four hours for the funds to be activated on the card. If you are having issues with your card, please call American Express at the number on the back of your card.

Using an Oxford Gift Card FAQs

 

When using your Oxford Gift Card PLUS card to make a purchase that is greater than the amount on the card, the value of your card can be combined with another form of payment. At the discretion of each merchant, the value of your Oxford Gift Card PLUS may also be combined with a credit or debit card when you are making a purchase. If you don't tell the cashier or merchant the correct balance on the card and try to make a purchase for more than the amount on your card, the transaction will be declined. NOTE: It's important to keep track of your gift card balance so you do not try to make purchases for more than the amount remaining on the gift card. There are three ways you can keep track of your balance: Check your balance online, call the toll-free number printed on the back of the Oxford Gift Card PLUS any time, or stop by Guest Services at your nearest Oxford Shopping Centre and we will look up your balance.
Definitely, as long as there are sufficient funds remaining on the card.
No, but you can always purchase another Oxford Gift Card PLUS online or any Oxford Properties Shopping Centre.
You can use your Oxford Gift Card PLUS until the funds on the card are reduced to zero. However, if you still have funds available after the “valid thru” date printed on the back, please call the number on the back of your card to obtain a free replacement card or visit Guest Service at the closest Oxford Properties Mall. Your balance will be transferred to a new replacement Oxford Gift Card PLUS. The “valid thru” date is required for merchants that request an expiration date in order to process transactions.
Keep your Oxford Gift Card PLUS in case you need to return merchandise for credit. However, it is important to remember that merchandise return and refund policies vary by merchant. If a credit is issued to the cardholder, the credit may not be added to the available funds for up to seven business days depending on the process followed by the vendor. Check your balance regularly online to determine when your card has been credited for the return.
The original value will be indicated on your card at the time of purchase. You can also check online to see the current value on the card. The website is capable of providing a transactional history of your Oxford Gift Card PLUS too.
There are three ways you can keep track of your balance: Check online, call the toll-free number located on the back of the card to make automated balance inquiries or stop by Guest Services at your nearest Oxford Shopping Centre. Information is available online or through the toll-free telephone number 1-833-350-2461 anytime, 24 hours a day. Make sure you have the 15-digit card number and the four-digit security code located on the front of the card.
Please note that retailers do not have access to see the remaining balance on your card.
Yes, but we reserve the right to limit your purchasing by this method. We do not accept prepaid credit cards as a form of payment.
There is no guarantee that you will be able to purchase gift cards from merchants in the mall using an Oxford Gift Card PLUS. Please contact the specific merchant for their in-store policies.
Please visit any of our Guest Services kiosks and we will be happy to redeem the gift certificate for an Oxford Gift Card PLUS, free of charge.
Contact the participating hotels or Porter directly to make the reservation. Alternatively, in the case of hotel stays, you can make the reservation with your own credit card and pay with your gift card at check out. Enjoy Your Stay!

Corporate Order FAQs

 

Oxford Gift Card PLUS makes a terrific gift for a promotion, giveaway, or just to say thank you to a client. Please go online at www.StoreFrontDirect.com/oxford_business or contact your local Oxford Shopping Centre Corporate Representative below or complete our Corporate Contact Form.
ONTARIO
Shopping Centre Phone Number Corporate Orders Email
Square One (905) 272-6272 Madeena Mino
Scarborough Town Centre (416) 296-0296 Daniel Baldassara
Yorkdale (416) 256-5079 Joana Carvalho and Beatrice Legarda
Upper Canada Mall (905) 895-1961 ext. 232 Celine Lim
Hillcrest Mall (905) 883-1400 Mitra Yahyapour
ALBERTA
Shopping Centre Phone Number Corporate Orders Email
Southcentre Mall (403) 271-7670 Milo Whitehead
Kingsway Mall (780) 378-6313 Diane Salame
QUEBEC
Shopping Centre Phone Number Corporate Orders Email
Les Promenades Gatineau (819) 568-1158 poste 224 Sara Brouillard
Quartier DIX30 (450) 486-1222 ext. 131 Sophie St-Pierre
Les Galeries de la Capitale (418) 627-5800 Marie-Andree Roy
TORONTO, ONTARIO
WaterPark Place Dannielle Fisher, Building Coordinator DFisher@oxfordproperties.com
Royal Bank Plaza Eva Circosta, Administrative Assistant ECircosta@oxfordproperties.com
Richmond Adelaide Centre Dan Rossi, Concierge DRossi@oxfordproperties.com Thomas Chesterfield, Concierge Tchesterfield@oxfordproperties.com
Metrocentre Sandra Khozam, Administrative Assistant SKhozam@oxfordproperties.com
CALGARY, ALBERTA
Bow Valley Square Grant Fraser, Concierge GFraser@oxfordproperties.com Jaspreet Johal, Customer Service Representative Johal@oxfordproperties.com
Centennial Place Antonieta Velasco, Office Coordinator & Receptionist AVelasco@oxfordproperties.com Linda Moore, Supervisor, Regional Office and Events LMoore@oxfordproperties.com
Unlike the limit at our kiosks, corporate purchases are not limited by the amount. However, as part of our agreement with American Express, we are required to provide them with varying levels of information depending on the dollar amount purchased. Please complete our Corporate Contact Form or contact your local shopping centre for more details.
There are four methods of payment for corporate orders:
  1. - Electronic funds transfer or wire transfer
  2. - Certified cheque
  3. - Corporate cheque
  4. - Credit Card
NOTE : A $25 fee is applied to payment by wire transfer. A convenience fee of 3.5% is applied to corporate order paid by credit card.
This is up to you. Most of our customers prefer to pick up the cards when they are ready. If you do choose the shipping option, additional fees will apply.
Typically, a corporate order takes between three to five business days to process and deliver. NOTE : Depending on your method of payment and/or time of year, it can take up to ten (10) business days to complete this process. Please discuss your needs with your contact at your local shopping centre to ensure you receive the cards in a timely manner.

Online FAQs

 

Our online purchase limit for individuals is $1000. If you wish to purchase more than $1000 worth of gift cards as an individual, just visit any one of our locations where a Guest Services Representative would be more than happy to assist you. Corporate buyers can purchase orders of any value online at www.StoreFrontDirect.com/oxford_business.
As an individual who wishes to purchase gift cards in excess of the $1000 online limit, you can visit any one of our locations and a Guest Services Representative would be more than happy to assist you. Corporate buyers may place orders of any value online at www.StoreFrontDirect.com/oxford_business.
If you choose to have your order delivered by Courier, it will arrive in 2-3 business days. If the standard shipment option is chosen, your order will be delivered in 5-10 business days. Be sure to order your gift card[s] with enough time for delivery.
Yes, once you complete your order form and select courier from your shipping options, we’ll calculate the total cost of shipping and apply it to your payment. Once your order has been shipped, you’ll receive an email with a tracking number so that you can track your delivery.
Yes, once your order is fulfilled and ships, you’ll receive an email with your tracking info.
We ship gift cards to any Canadian addresses (excluding PO Boxes). Unfortunately we do not ship gift cards outside of Canada nor accept payment from out of country.
Check all information entered. Ensure the billing name and address are the same as your credit card name and address. If further assistance is required, please email us at shop@oxfordgiftcard.com

 

Sign up to receive exclusive Gift Card offers